CONTACT & FAQ

SEE BELOW FOR A LIST OF FAQs & GENERAL CONTACT INFORMATION. PLEASE DO NOT DISCLOSE PERSONAL HEALTH INFORMATION IN ANY EMAIL CORRESPONDENCE.

(636) 887-3020

 

OUR URGENT CARE
CORPORATE HEADQUARTERS

2893 VETERANS MEMORIAL PARKWAY
SAINT CHARLES, MO 63303

 

GET DIRECTIONS

Contact Us

What happens when I arrive?

Upon arriving at any one of Our Urgent Care centers, you will sign in with the receptionist so they may obtain the information necessary to treat you. They will ask you to fill out a registration sheet and will scan your medical insurance card and photo ID. At this point, if you are insured with insurance that we are contracted with, you will be asked for your co-pay.

Once this is completed, your chart is given to a health care provider who will take your vital signs and perform a brief medical history. The medical practitioner will then see you as soon as possible.

What types of insurance do you take?

We accept most major insurance plans. To see the list, click here to be directed to the insurance information page.

If you are insured by a company not listed on our insurance information page, your insurance company will be billed and you would be responsible for any balance due.

How long will I be there?

Generally our wait times are no longer than 60 minutes. Patients are triaged shortly after arrival in the clinic. Urgent care patients are seen in order of arrival. Occasionally a particularly sick patient may arrive after you and will need to be seen before you do to the severity of their illness or injury.

Patients are generally in and out of Our Urgent Care Center in about an hour.If you require a more intensive examination and treatment plan, you can expect a little longer of a visit. Medical treatments such as intravenous fluids, medications, and breathing treatments may be administered in the urgent care clinic. These treatments can extend the length of your visit.

Our staff will make arrangements if you need to be sent to the hospital.

Do I need an appointment?

We see patients on a walk-in basis without requiring an appointment. This makes prediction of patient flow and waits times uncertain. Patients are generally seen with a minimal wait time. We have multiple examination rooms and our medical practitioners are experienced at working in urgent care settings. We recognize that your time is valuable and we work as hard and as fast as we can to give you high quality medical care in a timely manner. We are open 7 days a week from 8am to 8pm.

What happens upon discharge?

You may be treated and discharged shortly after being examined. You will need to check out with the receptionist before leaving the urgent care center.

If prescriptions are required, they will be sent out electronically via Escripts to the pharmacy of your choice.